Privacy Policy

Last Updated: June 2, 2026

1. Introduction and Company Identity

This Privacy Policy explains how Roundabout Media LLC-FZ (trading as AI Roundabout, "we", "our", or "us"), a company incorporated under the laws of the United Arab Emirates, with its registered office address at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E., registration number 2532971.01, collects, uses, discloses, and safeguards your information when you use our AI avatar video generation platform.

For users residing in the United Kingdom (UK) and the European Economic Area (EEA), this policy is structured to comply with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and the EU General Data Protection Regulation (EU GDPR). This Privacy Policy and all matters arising from it are governed by the laws of England & Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Information: Information that you voluntarily provide to us, such as your name, email address, and billing information when you register for an account, purchase credits, or contact us.
• Usage Data: Information automatically collected about how you interact with our Service, including your browsing actions, IP address, browser type, operating system, pages visited, and time spent on our platform.
• Content Data: The text scripts, files, customization choices, and other inputs you upload or provide to generate AI avatar videos.
• Generated Content: The AI-generated videos and related outputs created through our Service.

3. How We Use Your Information and Lawful Bases

If you are located in the UK or EEA, we must have a valid lawful basis under Article 6 of the UK/EU GDPR to process your personal data. We rely on the following legal grounds:

A. Performance of a Contract

We process your personal data, billing details, and Content Data where it is necessary to fulfill our contractual obligations to you, including:

• Providing, operating, and maintaining our platform
• Processing commercial payments and managing your user account
• Generating and delivering AI avatar videos as requested

B. Legitimate Interests

We process data where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights. This includes:

• Monitoring, analyzing, and optimizing usage patterns to improve user experience
• Detecting, preventing, and addressing technical defects, security threats, or fraudulent activities
• Responding to customer support inquiries and providing administrative notices

C. Consent

We rely on your explicit, affirmative consent for:

• Sending you direct marketing communications
• Deploying non-essential cookies (such as analytics or tracking tags) on your device

4. AI Model Training and Your Rights

We are committed to protecting customer content and maintaining transparency regarding AI systems. We do not use customer Content Data, uploaded files, scripts, prompts, generated videos, or other user-generated content to train publicly available AI models unless you have provided your explicit consent.

Where consent is provided, the lawful basis for such processing is your consent under applicable data protection laws, including the UK GDPR and EU GDPR. You may withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

We may use anonymized, aggregated, or non-identifiable usage information to improve platform functionality, security, reliability, and user experience. Such information cannot reasonably be used to identify individual users and is processed under our legitimate interests in improving and securing our services.

If our AI data processing practices change in the future, we will update this Privacy Policy and provide any notices required by applicable law. If you have questions regarding AI-related processing activities, please contact us at [email protected].

5. Payment Security

When you provide payment information to purchase platform credits or subscriptions, that data is transmitted directly and securely to our third-party payment processors using industry-standard Transport Layer Security (TLS) encryption. We do not store or retain your raw credit card numbers or security codes on our servers. All processing partners adhere strictly to the Payment Card Industry Data Security Standard (PCI-DSS).

6. Sharing and Disclosing Your Information

We may share your information in the following limited circumstances:

• With Service Providers: We share information with trusted third-party vendors who perform essential operations on our behalf, including hosting providers, data analytics companies, email delivery systems, and customer service tools.
• For Business Transfers: Your information may be evaluated or transferred as a corporate asset during negotiations or completion of any merger, sale of company assets, financing, or business acquisition.
• For Legal Compliance: We will disclose your information where legally required to comply with an enforceable court order, judicial proceeding, or valid law enforcement request.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our Services, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and protect our legitimate business interests.

Account information is generally retained while your account remains active and for a reasonable period thereafter as required for legal, accounting, tax, security, audit, fraud prevention, and dispute resolution purposes.

When personal information is no longer required, we will securely delete, anonymize, or archive it in accordance with applicable legal requirements.

8. Cookies and Tracking Consent (PECR Compliance)

Our website uses cookies to support essential functions and performance tracking. In compliance with the Privacy and Electronic Communications Regulations (PECR):

• Strictly Necessary Cookies: Essential cookies required for platform security, user login states, and core operations will load automatically.
• Non-Essential Cookies: Analytics, marketing, or behavioral tracking cookies will not be deployed unless you provide explicit, active, and unambiguous opt-in consent through our website's cookie selection banner.

You can review, alter, or completely revoke your cookie preferences at any time.

9. Your Rights and UK/EU Regulatory Protection

If you are located in the United Kingdom or the European Economic Area, you may have the following rights under applicable data protection laws:

• Right of access to your personal data
• Right to rectification of inaccurate information
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Right to Lodge a Complaint: If you believe your personal information has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with a competent supervisory authority. For individuals located in the United Kingdom, complaints may be submitted to the Information Commissioner's Office (ICO): https://www.ico.org.uk

UK Representative: At present, AI Roundabout is not required to appoint a UK Representative under Article 27 of the UK GDPR. Should this requirement change in the future, this Privacy Policy will be updated accordingly.

10. Children’s Privacy

Our platform is intended strictly for commercial and professional use by individuals who are at least 18 years of age. We do not knowingly market to or collect personal information from children or minors under 18. If we become aware that we have inadvertently collected information from an individual under the age of 18 without verifiable parental consent, we will purge that data from our production databases immediately.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect legal adjustments or operational updates. We will notify you of substantial changes by updating the "Last Updated" date at the top of this page or via a prominent notification banner inside the platform dashboard.

12. Contact Us

If you have questions, comments, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact: